Please reach us at support@bristles.ai if you cannot find an answer to your question.
The app should feel zippy with no lag. Please completely exit out of the app and open it again to restart it. Check that you're connected to a fast, reliable internet or data source. Please reach out to support@bristles.ai if you need additional assistance.
Yes, we're here and happy to help! Please send an email to support@bristles.ai describing the scenario you need help with. We can send you a screen recording tutorial for your use case or we'll send you a link to schedule a 1:1 help session via Zoom.
If you download our app and log in with the same account you used for the mobile web app, you'll see an option for pre-launch subscribers to lock in your pre-launch rate. When you subscribe, you will not be charged until after 1 year since you have already paid for this year! All your existing projects will be there when you log in with your current account's username and password. We're here if you need help or have questions, just send an email to support@bristles.ai
Currently, the Bristles app works on mobile touchscreen devices including smartphones and iPads/tablets. Works best in portrait orientation, not landscape. The current version cannot be used on laptop or desktop computers. A desktop/laptop version will be released later in 2023. All Bristles customers with active subscriptions will be able to access the desktop version once released with their current Bristles accounts.
The very first time you log in, you'll have to use the temp password we emailed to you. Please navigate to https://bristles.io/ on your mobile browser (Safari, Chrome, DuckDuckGo, etc.), enter your temp password, and log in! If you cannot find the email within 24 hours of purchase, please email support@bristles.ai and we'll resend it right away!
Send an email to support@bristles.ai and we'll reset it for you!
Navigate back to https://bristles.io/ and the app will reload including any app updates we've recently deployed.
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