Frequently Asked Questions

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We recently launched in the Apple App store! Check out our iOS app here. We will launch in the Google Play Store in April 2023. If you have an Android device and want to know as soon as we're launched in Google Play, please sign up to be notified here. 

All of our customers who purchased a mobile web app subscription at the pre-launch price will have access to our app launching in app stores. When we launch, you will receive an email with instructions on how to download our app and stay subscribed at your locked-in early pricing. When you subscribe, you will not be charged until after 1 year since you have already paid for this year! All your existing projects will be there when you log in with your current account's username and password. We're here if you need help or have questions, just send an email to support@bristles.ai

Send an email to support@bristles.ai and we'll reset it for you!

The very first time you log in, you'll have to use the temp password we emailed to you. Please navigate to https://bristles.io/ on your mobile browser (Safari, Chrome, DuckDuckGo, etc.), enter your temp password, and log in! If you cannot find the email within 24 hours of purchase, please email support@bristles.ai and we'll resend it right away!

Navigate back to https://bristles.io/ and the app will reload including any app updates we've recently deployed. 

Currently, the Bristles app works on mobile touchscreen devices including smartphones and iPads/tablets. Works best in portrait orientation, not landscape. The current version cannot be used on laptop or desktop computers. A desktop/laptop version will be released later in 2023. All Bristles customers with active subscriptions will be able to access the desktop version once released with their current Bristles accounts. 

Yes, we're here and happy to help! Please send an email to support@bristles.ai describing the scenario you need help with. We can send you a screen recording tutorial for your use case or we'll send you a link to schedule a 1:1 help session via Zoom.